Learn More About Med.uk
Security and Privacy
At Med.uk, we understand that your health information is among your most sensitive personal data. We are committed to maintaining the highest standards of security and privacy to protect your health information. This page outlines our approach to data protection and how we safeguard your information.
On this page:
Data Security Measures
We employ multiple layers of security to protect your health information:
Encryption
All data is encrypted both in transit and at rest using industry-standard encryption protocols. This ensures that your information remains protected at all times.
Authentication
We implement multi-factor authentication and secure token-based authentication systems to verify the identity of users accessing the platform.
Regular Security Audits
Our systems undergo regular security assessments, penetration testing, and vulnerability scanning to identify and address potential security risks.
Access Controls
We implement strict role-based access controls, ensuring that only authorized personnel can access specific types of data on a need-to-know basis.
Our Privacy Approach
Med.uk's approach to privacy is founded on several key principles:
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1
Transparency
We are clear about what data we collect, how we use it, and who we share it with. Our privacy policy is written in plain language to ensure you understand our data practices.
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2
Data Minimization
We collect only the information necessary to provide our services. We don't collect additional data for purposes unrelated to your healthcare needs.
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3
User Control
We give you control over your personal data with easy-to-use privacy settings and the ability to access, modify, or delete your information.
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4
Limited Data Sharing
We share your data only with the healthcare providers you choose to interact with, and we never sell your personal information to third parties.
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Continuous Improvement
We regularly review and update our privacy and security measures to adapt to new threats and regulatory requirements.
How We Handle Your Data
Understanding how your data is collected, stored, and used is important. Here's a breakdown of our data handling practices:
Data We Collect
- Account information (name, email, contact details)
- Identity verification data (medical registration numbers)
- Health profile information (if provided)
- Appointment details and history
- AI Assistant conversation history
- Website usage data and analytics
How We Use Your Data
- Providing our healthcare connection services
- Managing your appointments with healthcare providers
- Personalizing your AI Health Assistant responses
- Authenticating and verifying your identity
- Improving our services and user experience
- Sending important notifications and updates
Data Retention
We retain your personal information only as long as necessary to provide our services and as required by law:
- Account information is retained while your account is active
- Medical records are retained in accordance with UK healthcare record retention guidelines
- You can request deletion of certain information, subject to legal requirements
Regulatory Compliance
Med.uk adheres to all applicable healthcare and data protection regulations, including:
UK GDPR
We comply with the UK General Data Protection Regulation, which governs how personal data must be collected, handled, and stored.
This includes implementing appropriate technical and organizational measures to protect your data, respecting your data rights, and maintaining comprehensive records of our processing activities.
Data Protection Act 2018
Our practices align with the Data Protection Act, which complements the UK GDPR and provides specific provisions for data processing in the UK.
This includes special category data (health information) processing rules and security measures specific to the UK context.
Healthcare Security Standards
We adhere to industry standards for organizations that handle health and care information, ensuring we meet stringent security requirements.
Medical Confidentiality Principles
We follow established principles that guide how healthcare services should use and protect confidential patient information.
Our Commitment: We regularly review our compliance with these regulations and update our practices as necessary. We also work with external compliance experts to ensure we meet all requirements.
Your Privacy Controls
Med.uk provides several ways for you to control your personal information:
Access Your Data
You can view most of your personal information directly in your account settings. For additional information, you can submit a data access request.
Manage in Account SettingsUpdate Your Information
You can edit your profile, health information, and communication preferences at any time through your account settings.
Edit ProfileData Deletion
You can request deletion of certain data or your entire account, subject to legal retention requirements for healthcare information.
Deletion Request FormCommunication Preferences
Control what types of notifications and updates you receive from Med.uk through your communication settings.
Manage NotificationsPrivacy Settings
Adjust how your information is used and shared within the platform with granular privacy controls.
Privacy SettingsSubmit a Concern
If you have questions or concerns about how your data is handled, you can contact our Data Protection Officer.
Contact DPOOur Privacy Commitment
Your trust is our highest priority. We are committed to maintaining the security and privacy of your health information through continuous improvement of our security practices and transparency about our data handling.